退款政策
Returns & cancellations
Your pair is made to order using the artwork and size you confirm. Please review your design, spelling, printable areas and EU size before payment.
Changes and cancellations
To request a change or cancellation, contact qianb6828@gmail.com as soon as possible with your order reference. We will check whether production has started. A request does not confirm cancellation; wait for our written confirmation. Once production has begun, changes or cancellation may no longer be possible.
Personalized items
Made-to-order personalized shoes are not accepted for change-of-mind returns, including a change of preference or a size selected incorrectly by the customer. Use the size-chart reference before ordering. Please contact us if you need help selecting a size.
Damaged, defective or incorrect items
If your pair arrives damaged, has a manufacturing defect or does not match the confirmed order, email us promptly with your order reference, clear photos of the shoes and packaging, and a description of the issue. Keep the item and packaging while we review the case. We will assess the problem and arrange an appropriate replacement or refund for confirmed issues.
Before sending anything back
Contact us first. Do not send a parcel to a supplier or shipping-label address without return instructions. If a return is required, we will provide the address and explain shipping arrangements for your case.
Approved refunds
Approved refunds are issued to the original payment method. Your payment provider determines when the funds appear in your account. You will receive confirmation when a refund has been processed.